Managed IT & Infrastructure
Your IT Department — On Retainer
Everything you expect from a managed IT provider — proactive support, strategic guidance, and infrastructure management — all built on a foundation of security. We act as an extension of your team.
What's Included
Comprehensive Managed Services
Proactive Monitoring & Support
24/7 infrastructure monitoring with automated alerting. We detect and resolve issues before they impact your business — not after you call us.
Endpoint Management
Patch management, software deployment, and configuration compliance across your entire fleet. PDQ-driven automation ensures every endpoint meets your security baseline.
Server & Cloud Infrastructure
VMware/ESXi hypervisor management, cloud workload optimization, backup verification, and capacity planning. Infrastructure-as-Code where it matters.
Network Design & Management
VLAN segmentation, firewall management, DNS security, Wi-Fi optimization, and secure remote access via zero-trust architecture.
Vendor & License Management
We manage your vendor relationships, negotiate renewals, and ensure you're only paying for what you actually use. No more shelfware.
Strategic IT Consulting
Quarterly business reviews, technology roadmapping, and budget planning. We align your IT investments with your business objectives — not the other way around.
The ThinkOpen Difference
Security Built In — Not Bolted On
Most MSPs treat security as an add-on. At ThinkOpen, every managed service is designed with security as the foundation. Your endpoint management includes EDR posture checks. Your network management includes firewall rule audits. Your support tickets are triaged for security implications. It's not extra — it's how we operate.
Ready for Clarity?
15 minutes. No sales pitch. Just a clear-eyed look at where you stand and what to do next.